FAQ

Question 1

What is «MegaFamily»?

Accepted Answer

This service within the «Get Started! Create Life» and «Get Started! Create 2.0» tariffs allows you to add up to 3 people to a group and transfer your MB volume, minutes in RT and SMS in RT to them.

Question 2

What is the subscription fee for «MegaFamily» service?

Accepted Answer

This service is completely free

Question 3

How do I connect the «MegaFamily» service?

Accepted Answer

You will need to go to the MegaFamily section on the main page of the «Megafon Life» app. Then you will need to add a subscriber number and distribute MB traffic, minutes in RT and SMS in RT. The subscriber who is added to the group will receive an SMS notification in which they will need to confirm the invitation to the group.

Question 4

What is the validity period of distributed MB traffic, minutes in RT and SMS in RT?

Accepted Answer

The validity period of distributed MB traffic, minutes in RT and SMS in RT is equal to the validity period of the Subscriber's Tariff who distributed the traffic.

Question 5

How can I disconnect the «MegaFamily» service?

Accepted Answer

The «MegaFamily» service can only be disconnected after removing all participants from the group.

Question 6

On which tariffs is the «MegaFamily» service available?

Accepted Answer

The service is available exclusively on «Get Started! Create Life» and «Get Started! Create 2.0» tariffs.

Question 7

I have a different tariff, how do I connect the «MegaFamily» service?

Accepted Answer

The only way to connect the service is to change your current tariff to «Get Started! Create Life» and «Get Started! Create 2.0» tariffs.

Question 8

Can I temporarily suspend the «MegaFamily» service?

Accepted Answer

No, it is not possible to temporarily suspend the «MegaFamily» service.

Question 9

How many participants can be in my «MegaFamily» group?

Accepted Answer

You can add up to 3 participants to your group.

Question 10

My «MegaFamily» group already has 3 participants, how do I add a 4th participant?

Accepted Answer

Unfortunately, it is not possible to add a 4th group participant and you will need to remove one of the previously added group participants.

Question 11

Can I distribute all traffic within the group?

Accepted Answer

Yes, except that you must have a remaining MB traffic balance of 1024 MB. And the connected traffic of minutes in RT and SMS in RT you can bring to 0 by distributing within the group.

Question 12

Do I have to distribute all types of traffic?

Accepted Answer

You can distribute at your discretion, both the entire list of MB, minutes in RT and SMS in RT, and distribute only MB, minutes in RT or SMS in RT.

Question 13

Do I need to distribute traffic every month?

Accepted Answer

No, there is no need for this, as the distributed traffic will automatically be distributed in subsequent periods.

Question 14

I want to change the traffic distribution next month, what should I do?

Accepted Answer

You will need to disable auto-distribution in the «MegaFamily» service in the «Megafon Life» app and redistribute the traffic when paying for the tariff in the next period.

Question 15

How many times per month can I distribute traffic?

Accepted Answer

Traffic can only be distributed 1 time per month.

Question 16

What happens to the distributed traffic when a participant is removed?

Accepted Answer

Both unused and used traffic of the participant is canceled and does not return to the «Family Head».

Question 17

Can I see how much traffic each participant used?

Accepted Answer

The family head has access to view the distributed traffic of all group participants.

Question 18

What happens to the group if the «Family Head» changes the tariff?

Accepted Answer

When the tariff is changed, the «MegaFamily» service is disconnected for all group participants.

Question 19

I am being added to a group, but I have a different tariff. What should I do?

Accepted Answer

You need to change your tariff to «Get Started! Create Life» or «Get Started! Create 2.0».

Question 20

I am already in a group and want to create my own. What should I do?

Accepted Answer

To create your own group, you need to leave the current group. You must be removed by the Subscriber who added you to the group.

Question 21

Why is traffic consumed from the tariff, not the distributed one?

Accepted Answer

Distributed traffic has a lower consumption priority and is only used after the tariff traffic is exhausted.

Question 22

Can a group participant distribute traffic?

Accepted Answer

No, distribution is only available to the Subscriber who added participants to the group.

Question 23

Can I use distributed traffic without paying for the tariff?

Accepted Answer

No, if the subscription fee is not paid, basic services do not function.

Question 24

What should I do if I did not receive an SMS invitation?

Accepted Answer

In addition to SMS, the invitation comes to the «Megafon Life» app. If there are no notifications, you need to leave a request on the live.megafon.tj website.

Question 25

How long is the group invitation valid?

Accepted Answer

The invitation validity period is 72 hours.

Life

MegaFamily

About the service

Family Connected

Shared Access

Always Under Control

FAQ

Life

MegaFamily

About the service

Family Connected

Shared Access

Always Under Control

FAQ

Question: What is «MegaFamily»?

Question: What is the subscription fee for «MegaFamily» service?

Question: How do I connect the «MegaFamily» service?

Question: What is the validity period of distributed MB traffic, minutes in RT and SMS in RT?

Question: How can I disconnect the «MegaFamily» service?