Virtual PBX
Call management, load distribution, statistics and improved customer service quality
Packet switching
Modern IP architecture based on packet data transmission ensures high reliability and flexibility of the system
Distributed center
Creating a contact center with operators in different offices and regions without losing connection quality
Unlimited operators
Support for any number of operators, including remote employees
Billing integration
Easy connection to billing and payment systems for control and analytics
Omnichannel communications
Processing voice calls, e-mail, SMS and video calls in a single interface
Call Back
Automatic callback to the client to reduce load and increase loyalty
Call recording
Built-in call recording system for quality control and staff training
Multilevel IVR
Flexible voice menu with support for complex call routing scenarios
Speech recognition
Integration with speech recognition systems for automation and analytics
Multilevel service
Flexible queue system with simultaneous support for unlimited number of operators.
Reports and analytics
More than 25 types of reports for analyzing load, service quality and operator efficiency.
Online monitoring
View current status of calling clients and queues in real time.
Supervisor connection
Ability for senior operator to join the dialogue for assistance or quality control.
Call recording
Automatic recording of operator conversations for control, audit and training.
Queue management
Dynamic change of calling subscriber's queue without disconnecting.