Company Mission and Strategy
Our principles and goals that define the development path of MegaFon Tajikistan

Company Vision
Choice #1 and best partner for life

Company Goal
Contribute to the growth of revenue from the client throughout the entire history of his relationship with "MegaFon" by offering the best, useful and comprehensive services covering all aspects of the subscriber's life

Driving Digital World
- In focus — digital Clients
Digital clients are people who choose smartphones, actively use mobile internet, prefer applications on their devices, communicate via messengers, use their phone as a wallet, and consume a large amount of internet traffic monthly.
- Product
We will launch products designed to create value for digital clients. The strategy emphasizes attracting clients by offering higher quality and more useful services, rather than focusing solely on the number of connections or acquiring new clients through price reductions.
- Big data
By analyzing big data, we aim to better understand the desires of each specific client to offer them relevant services. We aggregate open information about client values, needs, and behavior from various sources. By analyzing this data, we intend to create better products for both new and existing clients.
- Sales and service network
We aim to achieve better access to high-revenue digital clients while minimizing costs. The company plans to promote services through its own and branded salons, as well as online channels. The objective is to increase the base of high-revenue clients using non-price competition methods. An example given is working with dealers using a "contribution margin" metric, which considers not only profit from the initial connection but also from additional services used by the client throughout the month. This approach is intended to motivate partners to connect "quality" clients, rather than just pursuing high volumes of connections.
- ICT and IoT
We have built a significant foundation in the corporate segment, demonstrating growth faster than the market in both mobile and fixed-line businesses. Future growth in the corporate segment will be supported by introducing valuable comprehensive offerings and implementing projects in the field of information and communication technologies. By creating an ecosystem of partnerships, we aim to offer our corporate clients comprehensive industry solutions.
We do it to be proud of the result
We achieve strategic goals, show commitment and take responsibility for the result
We create the best customer experience
We do everything to provide customers with super-service at every point of interaction
We act as one team
We are united in our aspirations to be a beloved company for customers, employees and shareholders
We get better every day
We see opportunities in any situation, respond to market changes and make bold decisions